After your order has been confirmed and authorized, it will be processed and shipped out to you within 3-5 business days. This does not include weekends and holidays. Please allow 3-7 business days for USPS ground delivery. International orders will now be shipping via USPS International. USPS International may take longer than domestic shipping (up to 4 weeks).
PURE is not responsible for incorrect addresses. Please note that any packages that need to be re-routed are subject to a small fee.
PURE is not responsible for Duty and Freight Charges for International Orders.
International Shipping Charges vary per country and weight and value of package. You will receive your shipping cost and your final total by email prior to shipping.
We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays including Covid 19.
Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.
Cutoff Time: Orders received after 11:00 AM EST will be processed the following business day.
USPS Ground Service: Delivery to some destinations may take between 3 to 7 business days.
Should your order not arrive in a timely manner, we would appreciate your patience while we resolve the issue with the carrier’s claim process which can take from 6-8 weeks.
No order cancellations. No exceptions.
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
You can manage, cancel (unsubscribe) and pause/re-activate your subscription via your customer account or the My Subscriptions page.
RETURNS & EXCHANGES
No Returns or exchanges under any circumstances.
If the item was delivered damaged or the wrong item was shipped, we would much appreciate a photo of the product(s) and package could be provided for our insurance claim purposes.
For any questions, please contact customer service at firstname.lastname@example.org